Surgery Centers Share Accomplishments and Lessons Learned From 2019, Goals for 2020
By Randy Bishop, President and Chief Executive Officer, Surgical Notes
As we approach the end of the year, it's a fitting time to reflect back on 2019 while also looking forward to 2020 — another year with tremendous potential and opportunities just waiting to be seized.
We wanted to learn about the 2019 experiences and 2020 objectives of ambulatory surgery centers (ASCs) throughout the country, so we reached out to the users of "The Note Pad," an online community of surgery center professionals exclusively for Surgical Notes clients.
The following responses come from representatives of more than a dozen ASCs. Note: Responses have been lightly edited for clarity and style.
What is an accomplishment your ASC achieved in 2019 that stands out?
- "We had zero deficiencies during our state survey."
- "This year has been our biggest year yet in case volume and revenue."
- "We began working toward accreditation as a Center of Excellence and are almost there."
- "We achieved Accreditation Association for Ambulatory Health Care (AAAHC) accreditation."
- "We won an award for the second year in a row recognizing our commitment to keeping patients safe and happy."
- "Our patient physician satisfaction scores reached all-time highs."
- "While we are a younger center — less than three years old — we still had several new surgeons seek out our facility, which increased our number of cases and subsequent revenue."
- "We completed our 500th total joint replacement surgery."
