Rush SurgiCenter: New Revenue Cycle Management Partner Brings Overnight Success
Introduction
The red flags were impossible for Wendy Stark-Riemer to miss: growing accounts receivable (AR), problematic documentation, and slower response to queries, to name a few. And their impact on Rush SurgiCenter in Chicago, where she serves as director, was clear: business performance was suffering.
When efforts to resolve the problems proved fruitless, Stark-Riemer knew it was time for a change. After three years working with a revenue cycle management (RCM) company, the ASC chose not to renew its contract.
“Following a couple years of good work, we started seeing alarming trends with our metrics,” Stark-Riemer says. “These metrics are not only important for monitoring and understanding the performance of our center but also to assess the effectiveness of working with our RCM company partner. Unfortunately, this company was failing to meet our needs and expectations, so we began our search for a new RCM partner.”
This led the ASC to SNBilling, the RCM service from Surgical Notes.
