6 tips for effectively communicating patient financial responsibility

With the rapid rise in deductibles and co-pays, coupled with declining reimbursement and increased expenses, ambulatory surgery centers (ASCs) are under great pressure to collect all the money patients owe for their surgical care. Faced with such tight margins, even leaving a small percentage of a patient's responsibility on the table could eliminate the profitability from a procedure.

To improve the likelihood of successfully collecting in full from patients, ASCs will need to ensure they are overcoming various potential communication obstacles. Following these recommendations may help boost collections and even patient satisfaction in the process.

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